Last updated: June 2026
We understand that plans change. This policy outlines our cancellation terms so there are no surprises. By booking a service with Swypt, you agree to the terms below.
No deposit is required to confirm any booking. A valid card on file is required, and is only charged according to the terms below or upon completion of your service.
If our cleaner arrives within your scheduled time window and cannot access your home, they will attempt to contact you by phone. If contact is made, we will accommodate a wait of up to 30 minutes from the time of first arrival. If no contact is made within 20 minutes of arrival, the visit will be marked as a no-show and the full service amount will be charged to your card on file.
If our cleaner arrives and the home's condition differs significantly from what was reported at booking, you will be contacted before work begins with an adjusted quote. You may approve the adjustment or cancel. If you choose to cancel at this point, a $50 trip fee will be charged to cover the cleaner's time and travel. No additional cancellation fees will apply.
To cancel a recurring service schedule entirely, please notify us at least 48 hours before your next scheduled visit. There is no penalty for discontinuing a recurring schedule with proper notice. Cancellations with less than 48 hours notice are subject to the standard cancellation terms above.
To cancel or reschedule a booking, contact us at hello@getswypt.com or by phone during business hours (Monday through Saturday, 8am to 7pm). Cancellations must be confirmed by a Swypt team member to be valid.
Approved refunds are processed within 5 to 7 business days and returned to your original payment method. Processing times may vary depending on your bank or card issuer.