Privacy Policy

Last updated: June 2026

Swypt respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or booking a service, you agree to this policy.

1. Information We Collect

We collect the following information when you use our website or book a service:

• Contact information: Name, email address, and phone number
• Service address: The property address where cleaning services are performed
• Booking details: Service type, home size, frequency, preferred dates, and any special instructions you provide
• Payment information: Credit or debit card details processed securely through Jobber Payments. Swypt does not store full card numbers.
• Communication records: Any messages or emails you send to Swypt
• Usage data: Pages visited, time spent on our website, and device information collected automatically through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process and confirm your bookings
• Communicate with you about your service including confirmations, reminders, and follow-ups
• Process payments and issue refunds
• Assign and brief independent contractors on your job
• Maintain records for quality control and dispute resolution
• Send service-related communications including receipts and review requests
• Improve our website and services through analytics

3. Information Shared With Third Parties

We share your information only as necessary to operate our services:

• Independent contractors: Your service address, booking details, and special instructions are shared with the contractor assigned to your job. Contractors do not receive your payment information.
• Jobber: Our scheduling, payment processing, and operations platform receives your booking details and payment information to manage job assignments, scheduling, and billing.
• Analytics providers: We use analytics tools to understand website usage. This data is aggregated and does not identify you personally.

4. Access Codes and Security Information

If you provide access codes, lockbox combinations, or key locations as part of your booking, this information is used solely for the purpose of your scheduled clean. Access information is not stored beyond the service date and is not shared beyond the assigned contractor.

5. Photo Documentation

Before and after photos taken by our cleaners are stored securely and used solely for quality control and dispute resolution. Photos are not shared publicly or used for marketing without your explicit written consent.

6. Data Retention

We retain your booking and contact information for up to three years to support ongoing service relationships and comply with financial record-keeping requirements. You may request deletion of your data at any time by contacting us at hello@getswypt.com.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information subject to legal retention requirements
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us at hello@getswypt.com.

8. Cookies

Our website uses cookies to improve your experience and analyze usage. You may disable cookies in your browser settings, though this may affect some website functionality.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at hello@getswypt.com or by phone during business hours, Monday through Saturday, 8am to 7pm.