Refund Policy

Last updated: September 1, 2026

Swypt reviews service-quality issues and billing errors individually. Reporting an issue does not automatically create a right to a refund.

1. Cleaning-Quality Issues

If you believe the completed cleaning materially failed to meet the booked scope, report the issue within 24 hours of Visit completion. Swypt may ask for photos, details, or other information reasonably needed to review the issue.

Photos are helpful but are not automatically required for every complaint.

2. Possible Resolutions

• Reclean: A follow-up Visit focused on the eligible missed or incomplete work, at no additional Client charge.
• Partial Refund: A refund of part of the amount charged when appropriate.
• Full Refund: Reserved for significant service failures where Swypt determines a full refund is appropriate.
• No Adjustment: When the complaint does not reflect a failure to complete the agreed scope or another adjustment is not warranted.

3. Reclean Scope

A Reclean is intended to correct the specific eligible issue. It is not automatically a second full-home cleaning unless Swypt determines that a broader Reclean is necessary. Swypt will make reasonable efforts to arrange the Reclean promptly but does not guarantee a specific turnaround time.

4. Payment While an Issue Is Under Review

If an issue is reported within the 24-hour payment window and could materially change the amount owed, Swypt may pause the automatic charge until the issue is reviewed. Minor questions that do not affect the amount due may not require a payment hold.

5. Issues Reported After 24 Hours

Swypt may still choose to help with an issue reported after 24 hours, but the normal Reclean/refund process does not create an automatic entitlement after that window.

6. When a Refund or Reclean May Not Apply

Examples include:

• work that was outside the booked service scope;
• pre-existing damage or conditions;
• areas blocked, cluttered, occupied, inaccessible, unsafe, or not prepared as required;
• tasks left incomplete because the Client chose the original-price/time-limited option after a material condition mismatch;
• areas that became dirty again because of occupants, pets, movers, contractors, or other activity outside the Cleaner’s control;
• dissatisfaction based only on personal preference rather than a failure to complete the agreed scope.

7. Billing Errors

Billing mistakes are handled separately from service-quality complaints. If Swypt confirms a duplicate charge, incorrect amount, or other billing error, Swypt will correct the error and issue any appropriate refund.

8. Cancellation and No-Access Charges

Refunds of cancellation, rescheduling, condition-related, or no-access charges are governed by the Cancellation Policy and Swypt’s review of the circumstances.

9. Processing

Approved card refunds are returned to the original payment method. Actual posting time depends on Stripe, the card network, and the Client’s bank or card issuer.

10. No Blanket Guarantee

Swypt does not offer an unconditional “100% satisfaction guarantee.” Swypt instead provides the review-and-resolution process described in this policy.

11. Contact

Report an issue through My Account or contact hello@getswypt.com.