SWYPT
Refund Policy
Last updated: June 2026
Swypt is committed to delivering professional, reliable cleaning services. This policy outlines when refunds are issued and how they are processed.
When Refunds Are Issued
Refunds are considered in the following situations:
- Cancellation within the eligible window: Swypt requires no deposit to book. If a card was charged in error, or you cancel within the free-cancellation window outlined in our Cancellation Policy, any amount charged will be refunded in full.
- Service not completed: If our cleaner fails to show up for a confirmed booking with no prior notice, you will receive a full refund of any amount charged.
- Significant service failure: If a completed service falls significantly short of the agreed scope of work and you notify us within 24 hours of service completion with photographic evidence, we will review the situation and may issue a partial refund or offer a complimentary re-clean at our discretion.
- Billing error: If you were charged an amount different from your confirmed and approved booking price due to a billing error, the difference will be refunded in full.
When Refunds Are Not Issued
- Dissatisfaction based on personal preference rather than a failure to complete the agreed scope of work
- Damage claims resulting from customer-provided cleaning products
- Cancellations made within the non-refundable window as outlined in our Cancellation Policy
- No-show situations where our cleaner was unable to access the home within the time window outlined in our Cancellation Policy
- Price adjustments approved by the customer prior to service due to home condition
- Complaints submitted more than 24 hours after service completion
- Issues related to pre-existing damage or conditions present before the clean
How to Request a Refund
To request a refund, contact us at hello@getswypt.com within 24 hours of your service. Please include your booking confirmation number, a description of the issue, and any supporting photos. We will respond within one business day.
Refund Processing
Approved refunds are returned to your original payment method within 5 to 7 business days. Processing times may vary depending on your bank or card issuer. Swypt does not issue refunds in the form of cash, check, or credit toward future services unless otherwise agreed in writing.
Disputes
If you believe a charge was made in error or you are unsatisfied with the resolution of a refund request, please contact us directly at hello@getswypt.com before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly.