Last updated: June 2026
This Service Agreement outlines the scope of work, expectations, and terms that apply to all cleaning services provided by Swypt. By confirming a booking, you acknowledge and agree to these terms.
Includes everything in a standard clean plus:
Includes everything in a deep clean plus:
Move-In / Move-Out pricing assumes the home is generally clear of furniture, boxes, and other bulky items. Our cleaners will not move or lift furniture or heavy items — these are the homeowner's responsibility to relocate prior to the appointment, and our cleaners will clean around anything left in place. Homes with a significant amount of furniture, boxes, or other bulky items remaining may require additional time on-site and will be assessed on a case-by-case basis, which may result in an adjusted quote consistent with the Home Condition section below.
The following are not included in any Swypt service unless explicitly agreed in writing prior to booking. Requesting these on the day of service may result in additional charges or refusal by the cleaner.
Pricing is based on the home condition reported at booking. Swypt cleaners are not able to assess condition prior to arrival. If our cleaner arrives and the home requires significantly more time or effort than the condition reported, you will be contacted before work begins with an adjusted quote.
You may approve the adjusted price or cancel. If you cancel after our cleaner has arrived, a $50 trip fee will be charged.
All Swypt cleaners are required to take before and after photos of every job. These photos are stored securely and used solely for quality control and dispute resolution purposes. By booking with Swypt you consent to this documentation process.
If you elect to provide your own cleaning products, please ensure they are accessible and appropriate for your surfaces. Swypt is not liable for damage resulting from customer-provided cleaning products. Our cleaners will follow your instructions but cannot be held responsible for outcomes related to products they did not supply.
You are responsible for providing safe and accessible entry to your home at the scheduled time. If our cleaner cannot access your home within 15 minutes of the scheduled arrival window, the visit will be marked as a no-show and the full service amount will be charged.
Access codes, lockbox combinations, or key locations provided at booking are used solely for the purpose of the scheduled clean and are not stored beyond the service date.
Please ensure pets are secured during your clean. Swypt cleaners are not responsible for managing, restraining, or caring for pets. If a pet poses a safety concern upon arrival, the cleaner may leave and the visit will be treated as a no-show.
Swypt carries general liability insurance. If you believe our cleaner caused damage during a service, you must notify us within 24 hours of service completion at hello@getswypt.com with photographic evidence. Claims submitted after 24 hours may not be eligible for consideration.
Pre-existing damage documented in before photos is not the responsibility of Swypt or its cleaners.
Swypt reserves the right to refuse or discontinue service at any time if the home presents unsafe conditions, the scope of work significantly exceeds what was booked, or the customer or household member is abusive or threatening toward our cleaners.