Last updated: September 24, 2026
Important: These Terms govern use of Swypt’s website, account features, Quotes, Booking Requests, and cleaning services. A Booking Request is not a confirmed appointment until Swypt sends written confirmation.
Swypt provides residential cleaning coordination and related Client support. Cleaning services are performed by independent Cleaners approved by Swypt. Swypt manages pricing, Booking Requests, scheduling, payment processing, Client support, and service administration.
You must be at least 18 years old and authorized to arrange service at the property. You are responsible for the accuracy of information you provide to Swypt.
A Quote is a price reference and does not reserve or confirm an appointment. Standard Quotes are generally valid for 14 days unless otherwise stated. A Custom Quote becomes valid for 14 days when Swypt finalizes and sends the price.
Submitting Request Cleaning creates a Booking Request only. Your appointment is confirmed only when Swypt sends written confirmation. Swypt may confirm a submitted preferred or backup option, contact you for another option, or decline a Booking Request if service cannot reasonably be provided.
Pricing is based on the information supplied about the property and requested service. If the actual condition, size, room count, scope, or other material facts differ significantly from what was provided, Swypt may pause the Visit and contact you with options, including a revised price, a limited scope at the original price, rescheduling, or cancellation. Material price increases require your approval before additional work is performed.
A valid card on file is required for a Booking Request. Swypt does not normally charge a deposit or upfront cleaning fee. Card information is processed by Stripe; Swypt does not store full card numbers.
After a Visit is marked complete, you have 24 hours to pay, add a tip, or report a service issue. After that window, Swypt may charge the card on file for amounts properly due. If a timely issue could materially affect the amount owed, Swypt may pause the automatic charge while the issue is reviewed.
You authorize Swypt to charge the card on file for properly due Visit charges and legally permitted cancellation, rescheduling, or no-access charges described in the Cancellation Policy. You remain responsible for amounts properly due even if a card is declined, expired, or otherwise unavailable.
The current Cancellation Policy is incorporated into these Terms. In general, confirmed Visits may be canceled or rescheduled without a fee more than 24 hours in advance. Within 24 hours, Swypt may charge up to 30% of the scheduled Visit total. If a Cleaner arrives and cannot obtain access after reasonable contact attempts and up to a 15-minute access window, Swypt may charge up to 100% of the Visit total.
Recurring service does not require a long-term commitment. Your normal schedule is based on the confirmed recurring pattern. One-time reschedules do not automatically change that pattern. Schedule or frequency changes are subject to availability and confirmation. Future recurring prices may change with notice, but completed Visits are not repriced retroactively.
You are responsible for providing accurate access instructions, required parking/building information, working electricity and running water, and reasonably safe working conditions. You should secure valuables, fragile or irreplaceable items, personal documents, cash, jewelry, medications, firearms or other weapons, and anything you do not want moved or handled.
Areas that are blocked, heavily cluttered, occupied, unsafe, or otherwise inaccessible may be cleaned around or skipped and are not automatically considered missed service.
You must disclose pets that may be present and secure any animal that is aggressive, highly anxious, likely to interfere, or presents an escape or safety risk. Cleaners are not responsible for pet care or supervision. Occupants, movers, contractors, or other persons must not materially interfere with the cleaning or create unsafe conditions.
Cleaners are not required to handle unsafe, hazardous, biohazardous, or prohibited conditions, including significant blood or bodily fluids, feces or urine beyond ordinary minor household/pet cleanup, vomit or biological waste, needles or sharps, human remains or decomposition, significant mold, active pest infestation, hazardous chemicals, hoarding-level conditions, excessive animal waste, or unsafe property conditions.
Swypt may stop, limit, reschedule, or cancel service when these conditions are present. Swypt is not required to offer a higher price to perform prohibited or unsafe work.
Client-facing scheduling uses an arrival window, not a guaranteed exact start time. Swypt will make reasonable efforts to notify you of meaningful delays. Any duration shown is an estimate based on the booked scope and information provided. Actual elapsed time may vary based on condition, layout, access, staffing, and other reasonable factors.
Swypt may assign either an approved individual Cleaner or an approved Cleaning Team to fulfill the cleaning. You are paying for the booked cleaning scope and result, not a guaranteed number of Cleaner-hours physically spent in the home.
A Visit may be marked complete when reasonably accessible and applicable booked work has been completed, approved adjustments have been handled, and the Cleaner has completed the final service process. You do not need to be present to sign off.
Cleaning-quality issues should be reported within 24 hours of Visit completion. Swypt will review the issue and may offer a Reclean, partial refund, full refund, or no adjustment depending on the circumstances. Swypt does not offer a blanket 100% satisfaction guarantee.
Swypt does not automatically accept responsibility for claimed damage or breakage. Swypt is not responsible for pre-existing damage, normal wear, loose or unstable items, improperly installed items, already-cracked or deteriorated items, unusually fragile items, unsecured valuables, or undisclosed property/surface conditions. Claims should be reported within 24 hours of discovery with supporting information when available.
If you request use of a product you provide, you are responsible for making it clearly available and identifying its intended use. To the fullest extent permitted by law, Swypt is not liable for damage, discoloration, staining, etching, residue, finish changes, or other adverse effects caused by a Client-provided product or Client-provided usage instruction, except where a Cleaner clearly uses the product contrary to the provided instructions or product labeling.
Special or delicate surfaces should be disclosed in advance. A Cleaner may avoid or decline work on a surface where there is a reasonable risk of damage.
Swypt may contact you by text, phone, and email for Quotes, Booking Requests, confirmed Visits, scheduling, access, payment, issues, refunds, account activity, and other service-related matters. Your preferred contact method is a preference, not an absolute restriction when another channel is reasonably necessary. Standard carrier charges may apply.
Requesting or booking service does not automatically enroll you in unrelated promotional text messaging. Marketing consent, if used, is handled separately.
If you opt in to receive text messages from Swypt, you may receive service-related messages including booking and scheduling updates, account notifications, payment-related notices, service completion updates, and customer-care messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. For assistance, contact hello@getswypt.com. Your consent to receive text messages is not a condition of purchasing services. See our Privacy Policy for information about how we handle mobile information and SMS consent data.
Swypt’s approved communication channels are the normal method for service-related communication between Clients and Cleaners. Clients and Cleaners should not exchange personal contact information for the purpose of arranging Swypt work or moving a Swypt-created relationship off-platform.
You may not use Swypt to identify or meet a Cleaner and then intentionally bypass Swypt to arrange substantially similar paid cleaning services directly with that Cleaner. This restriction applies to relationships introduced or materially facilitated through Swypt and does not apply to a genuine pre-existing relationship.
Intentional circumvention may result in restriction or termination of service and pursuit of legally permitted damages reasonably connected to Swypt’s lost revenue or relationship value. Any final liquidated-damages or conversion-fee formula is subject to applicable law and should be reviewed by counsel.
Work independently arranged outside Swypt is not a Swypt Visit. To the fullest extent permitted by law, Swypt does not arrange, supervise, price, process payment for, warrant, or accept responsibility for such off-platform work, and Swypt’s issue-resolution, Reclean, payment, and service protections do not apply.
Harassment, threats, discrimination, intimidation, sexual misconduct, abusive behavior, illegal requests, or unsafe conduct toward a Cleaner are prohibited. Swypt may immediately pause or end a Visit, refuse future service, restrict an account, or contact appropriate authorities when reasonably necessary for safety.
Swypt may require or allow service photos or other documentation for quality control, completion verification, condition/scope issues, damage concerns, complaints, disputes, safety, and internal operations. Such documentation is not used publicly or for marketing without separate permission.
Cleaners are independent contractors and are not household employees of the Client. Clients should route pricing, scheduling, scope changes, payment questions, and complaints through Swypt rather than negotiating them directly with a Cleaner.
Swypt is not responsible for delays or inability to perform caused by circumstances reasonably outside its control, including severe weather, road closures, emergencies, utility outages, governmental action, or similar events.
To the fullest extent permitted by law, Swypt will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from use of the website or services. Nothing in these Terms limits rights or remedies that cannot legally be limited or waived.
Before filing a formal claim, you agree to contact Swypt and provide a reasonable opportunity to address the issue. These Terms are governed by Kansas law, without regard to conflict-of-law rules, and disputes may be brought in an appropriate court serving Johnson County, Kansas, unless applicable law requires otherwise.
Swypt may update these Terms prospectively. Material changes may receive additional notice when appropriate or legally required. Completed Visits remain governed by the terms applicable when they occurred. If any provision is unenforceable, the remaining provisions remain in effect. Swypt’s decision not to enforce a provision in one instance does not waive future enforcement.
These Terms, together with the Service Agreement, Cancellation Policy, Refund Policy, Privacy Policy, and any specific confirmed Quote or approved adjustment, form the applicable Client agreement. Electronic acceptance, including checking an agreement box and submitting a Booking Request, may constitute acceptance. Swypt’s system, booking, payment, and communication records may be used to document what was agreed, scheduled, communicated, or charged.
Questions about these Terms may be sent to hello@getswypt.com.