Answers to the things people usually want to know before booking — and a few things that are helpful afterward.
Use our Service Area checker to enter your ZIP code. If you’re just outside our current area, you can also request an exception and we’ll take a look.
Tell us a little about your home and the cleaning you need. Swypt will show you your price upfront before you decide whether to book.
Your price is based on the details of your home and the cleaning you choose, including things like home size, bedrooms, bathrooms, condition, service type, and any selected add-ons.
Standard Quotes are generally valid for 14 days. If your Quote expires, we may need to recalculate the price before you book.
Recurring Cleaning is for keeping your home maintained on an ongoing schedule. One-Time Cleaning gives you a standard clean without a recurring commitment. Deep Cleaning goes further into the detail work a standard clean doesn't cover. Move In/Out is the most thorough option for a home you're moving into or leaving behind.
Yes. The First Cleaning establishes the baseline for recurring service. Ongoing Visits are your regular recurring cleanings after the First Cleaning, so their time and price may be different.
No. Your Cleaner will bring the standard supplies and equipment needed for your cleaning. If there's a specific product you'd like us to use or avoid, just let us know ahead of time.
No. You're welcome to be home, but you don't need to be. As long as we have a way to access the home and any instructions we need, your Cleaner can take it from there.
Yes. During booking, you'll have a chance to tell us anything we should know about your home or the cleaning. If there's something unusual or outside the normal service, let us know so we can make sure it can be handled properly.
A little preparation helps your Cleaner spend more time cleaning and less time moving things around. Before your next cleaning, you can open My Account and view the How to Prepare guide right from your Next Cleaning.
For the best availability, we recommend booking a few days ahead. Online scheduling typically shows appointments starting 3 days out. Need cleaning sooner? Reach out to Swypt — if we have a Cleaner available, we may still be able to fit you in.
You choose a one-hour arrival window when you request your cleaning. That gives us enough flexibility to coordinate your Cleaner while still giving you a clear idea of when to expect them.
Not quite. Submitting your request creates a Booking Request, not a confirmed appointment. Your cleaning is confirmed when Swypt sends you confirmation.
Yes. If your plans change, reach out to Swypt and we'll help with your request. More than 24 hours before a confirmed Visit, you can cancel or reschedule without a fee. Within 24 hours, Swypt may charge up to 30% of the scheduled Visit total.
If your Cleaner arrives and can’t access the home, Swypt will make reasonable attempts to reach you while the Cleaner waits up to 15 minutes. If access still isn’t available, the Cleaner may leave and Swypt may charge up to 100% of the scheduled Visit total.
Your cleaning will be completed by a Cleaner working with Swypt. Cleaners are reviewed before working with Swypt, and Swypt handles the coordination so you don't have to manage the details yourself. Verification may include additional checks when required.
Reach out to Swypt. We stay involved before, during, and after your cleaning and will help with anything that needs our attention.
No. You don’t pay for the cleaning upfront. When you book, we’ll ask you to securely add a card on file so everything is ready for the visit.
After your cleaning is completed, you’ll have 24 hours to pay, add a tip, or report a service issue. If the Visit is still unpaid after that window and no material issue is holding the amount, the card on file may be charged automatically.
Tell us about your home and see your price upfront before deciding to book.
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